If your product issue was not resolved after following the steps above, or if you require additional help, please create or log in to your Canon Account to see your technical support options. Don't pull the paper out from the front tray below the paper output slot (even if you can see the jammed paper). If there are any foreign objects in the Rear Tray, be sure to turn off the machine, unplug it from the power supply, then remove the foreign object. If you can't remove the paper or the paper tears inside the machine, or if the paper jam error continues after you remove the paper, the printer will require service.Īre there any foreign objects around the Paper Output Slot?Īre there any foreign objects in the Rear Tray? We don't recommend that you use it to print documents with photos or graphics, since the printout may curl and cause paper exit jams. When reloading the paper, confirm that you are using the correct paper and are loading it correctly.Ī5 sized paper is suited for documents that are mostly text. If you turned off the machine in step 1, all print jobs in the queue are canceled. Reload the paper, and press the OK button on the machine. If you can't pull the paper out, turn the machine off and turn it back on. If the paper tears and a piece remains inside the machine, turn the machine off, open the scanning unit cover, and remove the paper.īe careful not to touch the components inside the machine.Īfter removing all paper, close the scanning unit cover, and turn the machine back on. Slowly pull the paper out, either from the Rear Tray or from the Paper Output Slot, whichever is easier. If the paper is jammed in the Paper Output Slot or the Rear Tray Open the Paper Output Tray, then OK button. After resolving the error, make sure that the document you are loading meets the machine's requirements before redoing the operation. If you need to turn off the machine to remove jammed paper during a print job, press the Stop button to cancel print jobs before you turn off the machine. Remove the document page jammed in the ADF, then press the OK button. If you disconnect the power plug, all the documents stored in memory are deleted. Like Canons other printers in its Pixma MX-series, the stylish MX870 has versatile features, including a handy scroll wheel and an ample 2.5-inch LCD, to help you get the job done. Don't disconnect the power plug while the machine receives a fax.
Solution If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the rear tray, or if the jammed paper remains inside the printer, remove the paper following the instructions below. While the machine receives a fax (in memory), you can't turn off the machine. This article provides information on removing paper that is jammed inside the PIXMA TS3420 / TS3425 / TS3429.
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